In addition to Xiaomi, KKJ also represents HONOR, INFACE, DDPAI, IMILAB, NOVOO, BOBOT, ARENTI, 70MAI, and other brands.
You can view most questions about your order.
If there is no answer you are looking for, please contact KKJ directly. email: email@example.com
Track your order?
1. Find the product logistics information sent by KKJ in your mailbox. Copy and click directly on the waybill number to check.
2. Log on to the official KKJ website: kkjstore.com. Find Track Order. Click Join to check.
Order processing time?
Order processing usually takes 1-2 working days, except for pre-orders. Please note that actual times may fluctuate depending on the details of the product and delivery area.
Please note: The estimated delivery time you see on the product detail page does not include order processing time.
Can I cancel my order?
KKJ only supports cancellation of orders before the package has been shipped.
If you need further assistance, please contact KKJ Customer Service directly.
If you ordered "A" but received "B", please provide a photo of the incorrect product and shipping label and then dispute it directly on KKJ.
KKJ Customer Service will check the proof and issue a refund.
How do I change my order information?
You can contact KKJ Customer Service to update the shipping address for orders that have not yet been shipped.
When you place an order, if you do not add another address to the order, the system will select the default address.
Therefore, once an order has been placed, it is not possible to change the address by editing it in "My address".
What happens if all or part of an order is lost?
KKJ may split your order into multiple parcels.
If you are certain that an item is missing or you have received an empty package, contact KKJ Customer Service directly and we will help you resolve the issue.
When will I receive my order?
Orders are usually dispatched within 24 hours, except for pre-orders.
Once your order has been shipped, you will receive your goods within 2-7 working days of the promised delivery time.
About shipping costs
About shipping costs
Currently only open for online shopping in Europe, once you have successfully placed your order.
Shipping costs up to KKJ€89.99.
Standard (3-7day). €8.99
Expedited (2-5day). €12.99
Shipping costs above KKJ€89.99.
Standard (3-7day). €0.00
Expedited (2-5day). €6.99
KKJ delivery times
Note: Shipping and delivery may be delayed due to force majeure and third party reasons such as traffic, weather, government reasons, major events, etc. Buyers are advised to log on to the KKJ platform and follow the actual detailed shipping information on the order details page.
2-7 days after processing the order.
I have not received my package but it is listed as "delivered".
If your order is shown as received but you have not received it, please check that the delivery address and mobile phone number are correct. If the parcel has not been delivered to your representative or to your address, you can contact the carrier to verify the situation.
If this cannot be resolved, please contact KKJ Customer Service and provide your order number. We will help you resolve the problem as soon as possible.
- KKJ platform coupons can only be used on the KKJ platform.
- Coupons are only valid for a limited period of time and KKJ reserves the right to amend or cancel coupons at any time.
- They can be obtained through purchase, participation in events, etc. For orders placed with coupons, if the order is cancelled before payment is completed, the system will automatically refund the corresponding coupon within the corresponding period. If an order is partially cancelled after payment has been made, the voucher will not be refunded. If all products in the order are cancelled, the coupon will be returned.
- Coupons are not valid if restricted or prohibited by law.
- There are two types of coupons: KKJ coupons and seller coupons
- Coupons cannot be stacked